GENERAL

How do I sign up for Online Banking?
How long will it take the Bank to provide me with my Internet account?
Why use a 'Security Code'?
What if I want to add or delete an account from my online listing?
What programs will I be able to download my transactions to?
How can I apply for an Internet account if I am out of the country?
Can a minor have access to Online Banking?
Which accounts do I qualify to have under my Username?
How many accounts can I have access to online?
What information will I be able to view about my Chequing/ Savings Accounts?

BALANCE SUMMARY

Once logged in to Belize Bank Online, what are the features at the top of the menu bar?
What is listed under the 'Balance Summary'?

TRANSACTION LIST

Once I click on one of my accounts, what are the new features listed in the top menu bar?  
Can I view the details of a transaction?
Can I sort by Reference/Cheque Number?
How do I print a transaction list?
How do I download a transaction list?

LOANS

Can I view my loans online?
What information will I be able to view about my loans?
How do I pay my loan online?
How can I confirm that my loan was paid?
Is there a charge for making a loan payment online?
If I pay my Loan through the Internet, will I still be automatically deducted for the loan by the system when the loan is due?

INVESTMENT GROUPS (i.e. Term Deposits)

What information will I be able to view about my Investment Groups?
When an Investment Group matures, will I still be able to view it?
Is it possible for more than one person to register an Investment Group?
How many certificates will appear under a certain Investment Group?
How many Investment Groups can I register under my Belize Bank Online Username?

MERCHANTS

Once a sale is made on my Point of Sale terminal, how long will it take to view that transaction on my Internet Account?
Will I be able to see details of a batch transmitted?
Can I transfer funds from my Merchant Account to pay my Credit Card bill?
Can I download and print my merchant transactions?
What is the difference between a merchant 'Process Date' and 'Posting Date'?    

COMMERCIAL SERVICES

Can I process my payroll online?
How can I check to see if my employees have been paid?
Who can have access to a Company Account?
What are the different levels of access that can be designated for users granted access to a Company Account?

CREDIT CARDS

Can I view my credit card accounts online?
How do I pay my credit card online?
When will my credit card payment get processed?
Is there a fee to process my Credit Card Payments online?
How will I be able to get my Credit Card statements online?
Will I be able to pay more than what my bill requires?
What other information can I see with regards to my Credit Card account?

MESSAGING SYSTEM

When I write a message to the Bank, how long will it take the Bank to answer me back?
How will I know when I have received a message from the Bank?
How are my messages organized?  

BILL PAY

What bills can I pay online?
How do I set up a Payee?
When will my payment get processed?
Is there a charge to have Belize Bank process my bill?
Is it possible for me to pay someone else's bills?
Can I pay my Utility Bill in a currency other than BZE Dollars?  

TRANSFER FUNDS

Who can I transfer money to?
What do I need to do to set up a Transferee?
Once I have a Transferee registered, how do I transfer funds?
When is a transfer processed?
Can I transfer funds from my Belize Dollar account to my US Dollar account?
How many times and how much and I allowed to transfer each day?
Can I transfer funds of local currency between branches?
How much will I be charged to make a transfer between accounts?

CHANGING PASSWORD

How do I change my password?
Can the Bank provide me with another password if I lose or forget my initial password?
What can I do to block my account if I think someone else has gotten access to my username and password?