While we take strong measures to ensure the security of your financial transactions and the confidentiality of your information, it is extremely important that you also take precautions to ensure that your information remains safe and secure. We advise customers to read about these topics and follow the recommended safe computing practices.
Use caution before answering online and email requests for your personal information
Belize Bank will never present you with unexpected webpages or send you unsolicited emails asking for your confidential information, such as your password, PIN, Access Code, credit card, account number, security questions, etc. We will never ask you to validate or restore your account access through unsolicited email. Do not respond to unsolicited emails or websites that request personal information
Protect your Online Banking Password
- Your Online Banking password is confidential and must never be shared with any outside person or company, including:
- Account aggregation services that consolidate and display all of your financial information in one place.
- Software that records your password so that you don’t need to enter it the next time you access a website.
- Services that collect your card number and password, or any other confidential information, to perform transactions on your behalf or to collect payment from you.
- Any other agreements you may make or services you accept which include your consent to having your Internet activity monitored.
- Pick a password that is difficult to guess by using a combination of letters and numbers (nothing obvious). In fact, if you’re still using a numeric password, change it now. Memorize your password and keep it secret. If you suspect your password has been compromised, please contact us immediately. Belize Bank will never ask you to set up or confirm your questions or answers by telephone, fax or email.
- Never send confidential information, such as account numbers of any type, Credit Card, password, PIN, etc. via email.
- Avoid using software that records your passwords so that you don’t need to enter them the next time you access a website from the same computer. This type of software could give other users of your computer access to your accounts.
- Avoid accidentally agreeing to have your Internet activity monitored by other parties by carefully reading the terms of any software you download and free services you accept online before you download them.
- Do not use public computers (e.g., Internet cafés or libraries) to access Online Banking because they could have viruses or malicious programs that record every keystroke, or capture usernames and passwords.