Reports to: Officer in Charge

Employment Type : Full-time

Location: Caye Caulker Village


Job Purpose:

The Personal Banking Officer will assist the Manager, Digital & Retail Banking Services in achieving the branch’s Financial Plan/Budget by profitably expanding existing clients’ relationships and developing new profitable relationships to meet or exceed his/her business development goals/targets. He/She is required to exercise sound credit judgment, conduct proper due diligence and attend to credit administration duties for accounts under his/her portfolio.


Key Responsibilities include, but are not limited to:

  • Ensure assigned targets with respect to growth for the branch’s retail banking products and services (consumer loans, residential mortgages, credit cards, deposit accounts, etc.) are met
  • Ensure accurate completion of all loaning documentation. This includes application forms, Promissory Notes, Worksheets, Debt Cancellation Applications, etc.
  • Submit In-Branch/Authorized Credit applications in a timely and accurate manner for accounts under portfolio
  • Where applicable, ensure all collateral items held on file for existing loans under your portfolio are maintained in good order
  • Implement recovery strategy/individual work-out plans, write/visit customers, telephone/take action/follow persistently for collection of under 30 days arrears for accounts falling under the assigned portfolio
  • Ensure documentation of all collection activities on Delinquency Control Form for under 30 days delinquency bucket for accounts falling under the assigned portfolio, to provide a clear audit trail
  • Ensure all pertinent documentation is obtained and held on file for all approved loan application
  • Follow proper risk and due diligence procedures, and ensure proper credit assessment as outlined in the Consumer Lending Policies and Procedures
  • Work along with Management, other branch staff and peers for the betterment of the Bank by demonstrating flexibility/willingness to accept and implement change
  • Actively follow the procedures outlined in the Superior Service Management Policy for serving clients at all service delivery channels and handling compliments, suggestions, queries and concerns


Educational & Work Experience Requirements:

  • A Bachelor’s degree in Business Administration, Business Management, Finance or related field
  • Eight (8) years of progressive work experience in banking with at least three (3) years in the loans department
  • Knowledge of the banking industry in Belize and general regulatory procedures mandated by the Central Bank of Belize


Skill & Ability Requirements:

  • Bilingual with the ability to speak and write English and Spanish at an intermediate to advanced level
  • Computer literate at an intermediate to advanced level with proficiency in Microsoft Office Word and Excel
  • Very good organizational skills with the ability to handle high volumes of work
  • Excellent interpersonal and communication skills, verbal and written, with sound judgment and tact in customer interaction
  • Sound analytical and credit risk assessment skills
  • Customer centric through proven customer loyalty initiatives/activities
  • Ability to promote and sell the Bank’s products and services with ability to network extensively
  • Ability to maintain confidentiality to highest priority in all functions at the Bank
  • Ability to maintain professional maturity/composure under stressful situations


Application Requirements:

  • Application Letters and Resume/CV
  • Reference Letters
  • Degrees and Diplomas/Certifications
  • Police Record

*Applications omitting any of the required documents will be considered incomplete and will not be considered.


Qualified applicants can send their résumés/CVs to:

Human Resources Department

Belize Bank Ltd.

21 Regent Street

Belize City, Belize

Or Email: [email protected]

 Re: Personal Banking Officer Position (Caye Caulker Village)


Deadline for applications is March 24, 2023

Apply for this position

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