Reports to: Officer in Charge

Employment Type : Full-time

Location: Caye Caulker Village

 

Job Purpose:

The Personal Banking Officer will assist the Manager, Digital & Retail Banking Services in achieving the branch’s Financial Plan/Budget by profitably expanding existing clients’ relationships and developing new profitable relationships to meet or exceed his/her business development goals/targets. He/She is required to exercise sound credit judgment, conduct proper due diligence and attend to credit administration duties for accounts under his/her portfolio.

 

Key Responsibilities include, but are not limited to:

• Ensure assigned targets with respect to growth for the branch’s retail banking products and services (consumer loans, residential mortgages, credit cards, deposit accounts, etc.) are met
• Ensure accurate completion of all loaning documentation. This includes application forms, Promissory Notes, Worksheets, Debt Cancellation Applications, etc.
• Submit In-Branch/Authorized Credit applications in a timely and accurate manner for accounts under portfolio
• Where applicable, ensure all collateral items held on file for existing loans under your portfolio are maintained in good order
• Implement recovery strategy/individual work-out plans, write/visit customers, telephone/take action/follow persistently for collection of under 30 days arrears for accounts falling under the assigned portfolio
• Ensure documentation of all collection activities on Delinquency Control Form for under 30 days delinquency bucket for accounts falling under the assigned portfolio, to provide a clear audit trail
• Ensure all pertinent documentation is obtained and held on file for all approved loan application
• Follow proper risk and due diligence procedures, and ensure proper credit assessment as outlined in the Consumer Lending Policies and Procedures
• Work along with Management, other branch staff and peers for the betterment of the Bank by demonstrating flexibility/willingness to accept and implement change
• Actively follow the procedures outlined in the Superior Service Management Policy for serving clients at all service delivery channels and handling compliments, suggestions, queries and concerns

 

Educational & Work Experience Requirements:

• A Bachelor’s degree in Business Administration, Business Management, Finance or related field
• Eight (8) years of progressive work experience in banking with at least three (3) years in the loans department
• Knowledge of the banking industry in Belize and general regulatory procedures mandated by the Central Bank of Belize

 

Skill & Ability Requirements:

• Bilingual with the ability to speak and write English and Spanish at an intermediate to advanced level
• Computer literate at an intermediate to advanced level with proficiency in Microsoft Office Word and Excel
• Very good organizational skills with the ability to handle high volumes of work
• Excellent interpersonal and communication skills, verbal and written, with sound judgment and tact in customer interaction
• Sound analytical and credit risk assessment skills
• Customer centric through proven customer loyalty initiatives/activities
• Ability to promote and sell the Bank’s products and services with ability to network extensively
• Ability to maintain confidentiality to highest priority in all functions at the Bank
• Ability to maintain professional maturity/composure under stressful situations

 

Application Requirements:

• Application Letters and Resume/CV
• Reference Letters
• Degrees and Diplomas/Certifications
• Police Record

*Applications omitting any of the required documents will be considered incomplete and will not be considered.

 

Qualified applicants can send their résumés/CVs to:

Human Resources Department

Belize Bank Ltd.

21 Regent Street

Belize City, Belize

Or Email: [email protected]

 Re: Personal Banking Officer Position (Caye Caulker Village)

 

Deadline for applications is March 24, 2023