What are the benefits of using mobile or online banking? Benefits of the Belize Bank’s mobile and online banking include:
a. Quick and easy access to your accounts including credit cards and loans.
b. Instantaneous online transactions between Belize Bank accounts.
c. Instant credit card payments (may carry a small fee)
d. Easy processing of bill payments.
e. Account Usage Alerts.
f. Submit Travel Notices
g. Access to Bank Representatives via the online message center
h. Security and protection: Softokens, Two-Factor Authentication and Biometric Authentication.
i. Convenient 24/7 access from anywhere.
What services are available via the app?

With Belize Bank mobile banking app you can:

1. Use online bill pay, and pay bills at your convenience with online banking
2. View current balance information for your Belize Bank chequing, savings, term deposits, loans, and credit card accounts
3. Pay your utility bills at your convenience (Currently accepting payments for over 60 institutions)
4. Pay your credit card bills
5. Transfer funds between your Belize Bank accounts, and authorize transfers to other Belize Bank accounts, E-kyash accounts or to accounts at other Banks
6. Set up a free Standing Order to any Belize Bank Account
7. Review your transaction and bill pay history
8. Print all accessible account information
9. Send the bank secure online mail messages and questions regarding your accounts
10. Apply for a consumer loan via the online loan application
11. Access to self service payments: BCCAR E-Registry, Belize Tax Service, Belize Tourism Board
12. Locate ATMs and Branches
What services are available via online banking?

With Belize Bank mobile banking app you can:

1. Use online bill pay, and pay bills at your convenience with online banking
2. View current balance information for your Belize Bank chequing, savings, term deposits, loans, and credit card accounts
3. Pay your utility bills at your convenience (Currently accepting payments for over 60 institutions)
4. Pay your credit card bills
5. Transfer funds between your Belize Bank accounts, and authorize transfers to other Belize Bank accounts, E-kyash accounts or to accounts at other Banks
6. Set up a free Standing Order to any Belize Bank Account
7. Review your transaction and bill pay history
8. Print all accessible account information
9. Send the bank secure online mail messages and questions regarding your accounts
10. Apply for a consumer loan via the online loan application
11. Access to self service payments: BCCAR E-Registry, Belize Tax Service, Belize Tourism Board
12. Locate ATMs and Branches
Is the mobile banking app free? Yes, the mobile app is FREE. If you’re an existing Belize Bank Online Banking Customer, you can easily access the App using your current log on details. If not, you can simply select the “Sign Up Now” button an follow the easy steps to enroll.
Are my mobile and online banking transactions secure? Belize Bank’s mobile banking app and online banking are secure and you can help us protect you account by safeguarding your login credentials and enabling the softtoken feature. Always remener to protect your device with a password, enable multi-factor authentication for your account, and stay away from using a public Wi-Fi network to access your bank account app.
How much can I transfer daily? With the use of soft tokens, enterprise and individual users will have the ability to make online transfers without the need of responding to a confirmation email. Limits will be as follows:
Enterprise Accounts : $150,000.00 or less
Personal Accounts: $5,200.00 or less
Transactions above these amounts will still require a confirmation email.
Are online banking transfers immediate? Instant funds transfer will be processed online 24X7, with funds available within minutes (if receiving bank offers this service) and a small fee of $2.50.
Deferred transfers have a $1.75 fee, per transaction, for payments made to other banks.
BBL to BBL transfers will continue to be FREE OF COST.
Are online banking payments immediate? Yes, Belize Bank to Belize Bank transfers are immediate. Transfer to other bank accounts are either immediate or deferred, depending on the option you select when processing the transfer.
How can I register for soft-tokens? 1. Log into your Belize Bank Mobile App
2. Click the side menu, scroll down and select Settings
3. Select the Register Soft Token option to start the registration process
4. Enter your Online Banking Password
5. Click the Register Device as Soft Token button
6. Click OK to confirm the registration
Can I unregister my soft-token? You must call customer service at 227-7132 from Monday through Friday, 8 am to 6 pm, to unregister the soft token and activiate it on your new device.
What actions do I need to take if I change my phone? Does my OTP remain active? You must call customer service at 227-7132 from Monday through Friday, 8 am to 6 pm, to unregister the soft token.
Is my mobile banking safe if I lose my phone? Your mobile banking will remain safe if your login credentials were not stolen. To access your mobile banking, the other party will require either your credentials or biometrics. We advise you to contact us if you believe your online account is at risk.
What is the purpose of the OTP? A one-time password (OTP) is an identity verification tool for authenticating users logging into an account, network, or system.
How can I change my password or pin? To change your password or pin, you must visit the nearest Belize Bank Limited branch or contact customer support by phone at 227-7132. A new default password or pin will be given to you, which you can change when you first log in.
Can I update my contact information via the mobile app? We are here to make this process convenient for you. To update your mobile number &/or email address via the mobile banking app:
-Login to mobile banking app
-Select settings
-Select Update Contacts
-Enter new phone number &/or email address
-Select update
Can my joint holder have access to the mobile banking app? Yes. The app will be accessible to both account holders, who may also view account details. Each joint account holder may independently log in using his or her username and password to access the account.
Are all my accounts, including loans, available online? You can safely manage your Belize Bank checking, savings, credit card, mortgage, loan, and investment accounts online with just one password, from any location with internet connection, at your own convenience.
Can I retrieve my credit card statement online? You can view your credit card statement online at any time by logging into your online credit card account and navigating to the statement information. If you’ve opted into electronic statements, you will be sent an email every month when your new statement is available.
How can I send messages to the bank using the mobile app? To send the bank a secure online message and question regarding your accounts, log in via the mobile banking app and select “my inbox” that is located to the bottom of your home screen, then select the plus sign to create a new message.