Reports to: Systems Administrator

Job Purpose:
The Hardware Technician provides fast and cost-effective hardware maintenance services to support the bank’s operations. Under the direction of the Systems Administrator install and troubleshoot hardware-related issues with the ATMs, POS, security equipment, printers, as well as other equipment as required.

Responsibilities include, but are not limited to:
• Perform duties related to hardware maintenance and can include installation/configuration/upgrading of PCs and other hardware equipment
• Ensure that all original software acquired by the bank for the field of work is properly duplicated and stored to avoid loss through media damage
• Identify and resolve miscellaneous hardware problems in the related field of work
• Provide a high standard of response to day-to-day inquiries, alerts, and related operational problems received via telephone and/or written communications from branches ensuring logging, follow-up, and appropriate actions/escalation where necessary, including technical support for all hardware distributed through the Information Systems Department
• Ensure sound knowledge of contingency plans for all devices under his responsibility in the Bank.
• Knowledge of user documentation developed for all applications and all other computer-related literature available for better working knowledge in his field of work
• Maintain a positive relationship with internal stakeholders (branch managers, department managers, etc.)
• Provide meaningful support to Systems Administrator in the administration of human resources and workflow management

Education and Work Experience Requirements:

• Bachelor’s degree in Information Technology, Computer Science or related field, or equivalent combination of education and/or experience
• Experience in troubleshooting basic hardware and software problems

Knowledge, Skill & Ability Requirements:
• Effective verbal and written communication skills
• Strong problem solving skills with the ability to balance solutions with time, cost, and human resources
• Ability to multi-task and work independently in a fast paced environment
• Strong business process and project management skills
• Ability to teach, mentor, and share knowledge effectively with other team members
• Strong organization and time management skills with the ability to set priorities and meet deadlines

Qualified applicants can send their résumés/CVs and at least two references to:

Assistant Manager, Human Resources
Belize Bank Ltd.
21 Regent Street
Belize City, Belize

Or Email: [email protected]

Deadline for applications is April 6, 2022