|What are merchant services?
|Merchant services is a financial service typically provided to businesses that wish to easily and coveniently accept credit, debit and prepaid card payment methods (contactless, chip, or magstripe) with the use of a point of sale terminal (POS). OUR POS terminals accept American Express, MasterCard, and Visa cards.
|What is e-commerce?
|“Ecommerce” or “electronic commerce” is a financial payment service method used for the buying and selling of goods and services online. It is one of the most convenient payment methods utilized for online transactions using a MasterCard or Visa branded card.
|Can I obtain merchant and e-commerce services from Belize Bank?
|Obtaining both the merchant and e-commerce services from us is easy. Just follow these steps:
a. Visit the nearest Belize Bank branch to open your business account.
b. Based on your annual turnover our representatives will recommend the most appropriate merchant service(s) for your business.
c. Once qualified for our merchant services, sign our merchant agreement.
d. A merchant account will be opened for you.
e. Your POS terminal will be ready within 10 business days.
f. Our Merchant Officer will visit your business to install the POS terminal and provide the necessary training to your staff.
|Can I use my personal or business account for this purpose?
|As part of the merchant approval process, you will be required to open a Belize Bank merchant account.
|Which documents do I need to present to open a Merchant Processing Account?
|If you currently have an active business account with us, you will only be required to sign the merchant agreement and merchant account documents.
|What is the approval time for this service?
|After all the required documents are submitted, our approval process takes between 1 to 5 days.
|What card brands can be accepted?
|We accept any cards bearing any of the logos associated with Visa, MasterCard, and American Express.
|What types of payments can I accept?
|With our POS merchant services, we accept contactless (card or mobile device), chip, and magstripe transactions. Businesses that accept online payments can easily utilize our e-commerce services.
|Are both credit and debit cards accepted?
|Yes, we accept both debit and credit cards that carry the Visa, MasterCard, and American Express logos.
|Will training or guidance be provided to my business personnel?
|Of course, our dedicated team will provide training to your staff on the card acceptance procedures.
|When will I see the money in my merchant account?
|Payment transactions are available the following business day once your terminal is settled by 4:00 p.m. If you terminal is settled after 4:00 p.m., your transactions will be available in two business days.
|What rate and fees will be charged for this service?
Our rate merchant fee rate is 3.50%*. If your annual turnover is below BZ$10,000 annually, we will levy a small monthly rental fee of $50.00.
*We offer special rates for exclusive Belize Bank customers.
|How will my business benefit from this service?
|By accepting debit, prepaid, and credit card payments, you can easily:
a. Increase customer loyalty and boost your profits as customers will be able to utilize a secure and convenient payment method.
b. Increase employee safety and store security by maintaining lower cash volumes in house.
c. Boost your profits as this new service attracts customers that are looking for a convenient method of payment.
d. Easy accounting of received payments as all transaction will be available the following business day.
|Who should I contact if I am having issues with my point of sale (POS) terminal?
|We have dedicated 24/7 merchant support. Simply reach out to one of the following Merchant Officers:
b. Belmopan/ San Ignacio – (501) 615-8893
c. San Pedro Town – (501) 614-7620 or (501) 614-2549
d. Belize City/ Corozal/ Orange Walk – (501) 614-7418